Why Can I Not Track My Hermes Parcel?

Can you actually speak to someone at Hermes?

Get in touch with Hermes by phone To speak to Hermes on the phone, call 0330 333 6556.

When somebody answers your call, you can get assistance with your own delivery.

Another helpline is 0330 333 6556, but this one requires you to enter a 16-digit parcel reference number or 8-digit calling card number..

How do I track my return with Hermes?

You can track your returned parcel by following the tracking link that you’ll see in the email confirming your return. But if you didn’t receive or can’t find this email, no problem – just use your ParcelShop receipt number or your 16-digit tracking number here.

What is the latest time Hermes delivers?

Couriers work from 8am to 8pm on Monday to Friday and from 8am to 6pm on Saturdays – but not on bank holidays. At the moment, we don’t collect parcels on Sundays…

Can I get a refund from Hermes?

You can cancel your order before 10pm on the day you made the booking. The refund will be back in your account in 3 to 5 working days. If you need to cancel your order after 10pm on the day you booked, you can get help to complete your refund from our customer service team.

Why can’t I track my Hermes parcel?

You may have information from your sender telling you that your parcel is dispatched, but it can take a few days for us to receive the parcel. If there’s no tracking information this just means we’re waiting to receive it. To find out where it is and when it’ll reach us you’ll need to contact the sender.

What happens if my Hermes parcel doesn’t arrive?

If you’re still waiting on your parcel and it’s been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it.

Does Hermes give you a time slot?

Hermes will text/email you on the morning of your delivery, with a time slot of 3 hours in which your parcel will be deliverd in. If you know you are not going to be in, you can arrange for your parcel to delivered to a safe place, your neighbour or you can change the delivery day/time.

How do I know when my package will arrive?

In this case, please check USPS Service Alerts first. When checking the status of your item, you may see a message about the Expected Delivery Window (ExDW). This window is a 2-hour slot of time when you can expect your package to arrive.

What happens if my parcel goes missing?

If it is confirmed that your parcel is missing, then you are entitled to compensation for your loss. The value you will receive depends on the value of the parcel and its insurance coverage. Keep in mind that you will receive a reimbursement for the loss and not the value of the insurance coverage.

Why is my Hermes parcel being returned to sender?

If you are the sender, there is a possibility that the recipient may refuse to accept the package. This could happen either because the person was not notified about the delivery, or because the packaging was damaged. Then, the parcel will be returned to the sender, on the request of the receiver.

How do I contact Hermes about a missing parcel?

If you’d prefer to speak to us, you can call us 8am-6pm Monday to Saturday on 0330 808 5456 – make sure you have your tracking code or 8 digit calling card number to hand. You’ll get the most up to date information on your parcel. If you still need help you can speak to one of our customer service agents.

What happens if Hermes Cannot deliver after 3?

If you do miss three seperate delivery attempts from Hermes, then the parcel will be returned back to our warehouse and we will issue a refund for this upon arrival.

Can you track your Hermes driver?

You can track your Hermes parcel delivery and find your item’s current whereabouts with the quick and simple Parcel2Go.com tracking tool. Enter Your Tracking Reference: Can’t find your P2G reference number? Entering your Hermes tracking reference will also work.

What do I do if my package says delivered but it’s not here?

Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day’s delivery.

Are Hermes reliable?

“Absolutely rubbish Hermes have had my parcel for over a week and I’m still waiting. They have also had my partners parcel for a week with no updates….Myhermes Reviews.Shipping & DeliveryOn-time DeliveryGreater than 12%Accurate And Undamaged OrdersGreater than 68%Customer Service10 more rows

How do I complain about Hermes UK?

HERMES COMPLAINTS Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at hermessupport@myhermes.co.uk. They will typically address the complaint within the same working day.

How do I contact Hermes UK by phone?

We have a dedicated phone line to our UK contact centre for customers sending parcels via Hermes: 0330 808 5456. Lines are open 8.30am-4pm Monday to Friday and 8.30am-2pm Saturday.