How long does Royal Mail keep undelivered items?
18 dayWe hold all items for a maximum of 18 calendar days before returning them to the sender.We need a minimum 2 working days notice to arrange a redelivery.
You can collect your item from the address shown on the card, if it is still within the 18 day period..
What happens when a parcel goes missing?
If it is confirmed that your parcel is missing, then you are entitled to compensation for your loss. The value you will receive depends on the value of the parcel and its insurance coverage. Keep in mind that you will receive a reimbursement for the loss and not the value of the insurance coverage.
Can Royal Mail refuse to deliver?
What do I do if Royal Mail refuses to deliver to my address? As part of its universal service obligation, Royal Mail must provide a delivery to every address in the UK, every working day. … You will need to make sure you submit this appeal to Royal Mail within 3 months of their decision to suspend your delivery service.
What is a failed delivery attempt?
A failed delivery attempt means that the driver / courier tried to deliver the package to the client, but the delivery failed. … A delivery attempt will also be displayed in the online tracking system of your logistics provider. There are three common causes of a failed delivery attempt.
Do lost parcels ever turn up?
In most cases, the missing post will eventually turn up, but in others, it can take weeks to arrive, if it makes it to your door at all.
What do I do if my post is not being delivered?
If your enquiry or complaint is about the collection or delivery of your mail, lost damaged or delayed mail, redirecting your mail, tracking an item or advice on what services to use when posting an item, you will need to speak to Royal Mail on 03457 740740 or visit Royal Mail.